Write us before you yell at your phone

Bad Coach support is available at support@bad-coach.app. Provider of Bad Coach is Patrick Benkö e.U., Patrick Benkö, BSc (WU) MSc (WU), Rauchwart 207, 7535 Rauchwart im Burgenland, Austria.

Support covers app questions, technical issues, account topics, Pro+ Online Backup, feedback, app review notes, deletion requests, and reproducible bug reports.

Provider details, company register data, tax number, and mandatory information are in the imprint. Privacy topics are in the Privacy Policy. Subscription rules are in the subscription terms.

If you only want to vent, breathe once and still send a usable description. A good bug report beats three angry screenshots without context.

Support

support@bad-coach.app

Provider

Patrick Benkö e.U.

Version

August 2026

Support can explain, classify errors, give technical hints, review account topics, and tell you which next step makes sense.

For app issues, we can help narrow down the affected feature: steps, daily missions, roasts, score, level, badges, Nemesis, Vendetta, Pro, Pro+, ads, login, or Online Backup.

For Pro+ Online Backup, we can explain which email address or login provider matters, whether account deletion through /account/delete makes sense, and what data can generally be affected.

For feedback, we can review your idea and consider it for product decisions. A feature suggestion is not a work contract with built-in delivery obligation.

At /support/feedback you can send a one-way general support report, bug report, or feature idea with a subject and message.

The form works in a normal browser and does not require the Bad Coach app or an embedded app view.

No Bad Coach account is required. For spam prevention, the form stores a pseudonymous browser identifier with a 30-day expiry and never reuses it after expiry. Browser storage does not delete it automatically. The form removes or replaces it on the next configured form visit or submission, and you can clear this site's data sooner.

An anti-spam check protects the form before sending. It does not subscribe you to anything and does not replace the actual report.

The form is a one-way report channel and does not promise a reply. For anything that needs a reply, email support@bad-coach.app. Verified account and deletion actions use /account/delete.

Feedback can be direct. It does not have to be soft. But the more concrete it is, the more likely it can turn into something useful.

If you report a bug, describe the state before the error, the action you took, and the result. Saying everything is broken is emotionally understandable, technically thin.

Support is not an emergency service, doctor, store switch, or substitute for common sense.

We cannot give medical advice, evaluate diagnoses, create training plans, or assess acute risks. If you have pain, shortness of breath, dizziness, chest pressure, or medical concerns, stop and get professional help.

We cannot cancel App Store or Google Play subscriptions for you, guarantee store refunds, or change invoices from your Apple or Google account.

We cannot recover passwords because Bad Coach does not use password login. Email codes, compatible confirmation links, Sign in with Apple, and Google Sign-In run through their respective login paths.

Bad Coach is not an emergency app. Support is not staffed around the clock and does not replace local emergency services.

If there is immediate danger, use local emergency numbers, medical help, or other professional services. A support email is not an ambulance with attitude.

If movement feels unsafe, leave the challenge alone. Roasts are text. Your body is not a beta test.

Send enough context for us to understand the issue, but not your entire digital life.

Helpful details include device model, operating system, app version, language, store, time of issue, affected feature, and a short description of what you expected and what actually happened.

If there is a reproducible path, write the steps down. Example: open app, settings, Pro+ Online Backup, save manually, error appears.

If you send screenshots, avoid exposing private information unnecessarily. A screenshot with the error helps; a screenshot of half your mailbox does not.

For Pro+ Online Backup or account topics, use the email address connected to your Bad Coach account where possible.

Please do not send passwords, full payment data, ID copies, medical reports, diagnoses, health records, or unnecessary sensitive data.

Support needs the bug, not your medical file. If a medical detail is not strictly needed for your question, leave it out.

Do not send full credit card, bank, or payment data. Payments, invoices, refunds, and payment methods are handled by the App Store or Google Play.

Do not forward login codes, confirmation links, or one-time links. Sending someone else's links turns support into a security problem fast.

Pro and Pro+ are yearly in-app subscriptions. Management, cancellation, refunds, invoices, and payment data run through the App Store or Google Play.

Support can explain which Bad Coach feature belongs to Pro or Pro+ and why the app may not yet recognize a status.

Support cannot cancel a store subscription for you, force a store refund, or change an invoice in your Apple or Google account.

If you want to cancel Pro or Pro+, do it in the relevant store. Deleting the app does not end an active store subscription.

If Pro or Pro+ is not recognized after reinstall or device change, first check the store account and use purchase restore in the app if available.

Bad Coach does not use classic password login. Website account access runs through an exactly six-digit numeric email code, Sign in with Apple, or Google Sign-In.

If you do not receive an email code, check spam, typos, blocked mail forwarding, and whether you are using the correct email address.

If you use Sign in with Apple, Apple may use a private relay address depending on your settings. That address can be relevant for account assignment and support.

If you use Google Sign-In, the connected Google account matters. Another Google account is another Bad Coach access path, even if you feel very convincing about it.

Pro+ Online Backup stores a save state of your Bad Coach progress. It is not a full phone backup and not permanent live sync.

When reporting a backup issue, say whether it concerns saving, restoring, login, account deletion, expired Pro+, or device change.

Restoring can replace local progress. If you are not sure what you are doing, ask before personally throwing your progress into the bin.

Cancelling a subscription does not automatically delete your Online Backup. You can request deletion of your Bad Coach account and assignable Online Backup data separately through /account/delete.

For privacy questions, access, correction, deletion, restriction, portability, or objection, contact support@bad-coach.app.

For deletion of your Bad Coach account and assignable Online Backup data, /account/delete is the normal route.

If you make a privacy request, use the email address connected to your account or support request where possible. Otherwise, we first need to verify that you are actually you.

Bad Coach account deletion does not cancel a store subscription. Store purchase history, invoices, and refund processes stay with the relevant store.

If Apple, Google, or an app review team has questions about Bad Coach, support@bad-coach.app can be used as contact channel.

Helpful details are platform, review context, affected app version, concrete question, and relevant screenshots or notes from the review process.

On iOS, Bad Coach uses Apple's Standard EULA and no custom EULA. Store rules also apply.

For login, account deletion, Pro+ Online Backup, subscription notes, or privacy, support can point to the relevant website pages and app flows.

Email support is a human fallback, not a siren-equipped live chat. Replies can take time, especially for store processes, app review topics, or bugs that are hard to reproduce. The website feedback form does not provide replies.

We try to answer real issues in a traceable way. The more complete your details, the faster the issue can be classified.

Sending the same message repeatedly does not make it more important, just louder. If you add information, keep it in the same thread where possible.

You may be annoyed. Bad Coach is not exactly zen either. Threats, spam, or abuse can lead to restricted support.

Write to support@bad-coach.app and include device, app version, store, feature, problem, expectation, and reproduction steps. No passwords, no payment data, no medical file.

For store cancellation and refunds: App Store or Google Play.

For account and Online Backup deletion: /account/delete.

For emergencies: local emergency services, not Bad Coach.